The report assesses the performance of the water sector through monitoring a number of indicators including; Water Coverage, Sanitation Coverage, Unaccounted for Water, Water Quality, Hours of Supply, Metering, Revenue collection efficiency, O&M Cost Coverage, Staff Productivity, Bacteriological Quality (%), Chlorine %, Consumption and Production of Water, Non revenue water, and population served, to name a few.
to name a few.
The indicators form part of the binding Minimum Service Levels (MSLs). In committing themselves to progressively improve on service delivery, WSPs agree to meet the MSLs and other sector benchmarks over the Service Provision Agreement (SPA) validity period.
